Miami is 70% Hispanic — Cuban, Venezuelan, Colombian, Dominican, Puerto Rican. Your callers switch languages mid-sentence. So does the agent. Every call answered in under 2 seconds, booked, and summarized to your phone.
Service calls don't respect business hours, and Miami customers don't wait for callbacks — they dial the next company on the list. The numbers below are why voicemail is your most expensive employee.
67% of home-service emergency calls happen outside 9-5. When something breaks on a Sunday, the homeowner calls down the list until somebody answers.
78% of emergency customers hire the first company that responds. Answering in under 60 seconds yields 391% more conversions than waiting minutes.
At 70.2% Hispanic (2020 Census, trending up since), Miami business calls flow between English and Spanish constantly — sometimes inside one sentence. A language menu ("press 2") is friction this market actively punishes.
Every call picked up instantly — nights, weekends, storm weeks. No queue, no staffing limits, no "press 2": the agent opens in whatever language the caller speaks first.
Natural conversation — not a phone tree. The agent triages urgency, collects the address and job details, and walks the caller to a booked appointment via your Calendly link before hanging up.
After every call: SMS + email with the transcript, the outcome, and a lead temperature score. Hot leads flagged so you call back personally while it matters.
Pre-built templates for HVAC, roofing and general contractors — emergency triage, quote handling, and upsells specific to each trade, in both languages.
Miami callers don't pick a language and stay in it — they code-switch, sentence to sentence. The agent follows: it detects the caller's language from the first words and switches whenever they do, with Florida Cuban patterns native. From Little Havana residential calls to Brickell commercial inquiries, one agent handles the whole spectrum.
Illustrative example · bilingual call flow
Plug in your numbers. We'll show what your current miss-rate costs per month and year.
It follows the caller. The voice model is multilingual in a single voice (not two separate agents), so when a caller starts in English and slides into Spanish — or the reverse — the conversation continues naturally. That mid-call switch is exactly what 'press 2 for Spanish' systems can't do.
Yes — the agent answers every concurrent call in under 2 seconds; there's no queue and no staffing limit. Post-storm weeks are when roofers and restoration companies miss the most calls, and when an answered call is worth the most. Plan minutes are the only ceiling, and Growth covers 1,500/month.
During onboarding the agent can be attached to a newly provisioned local number (305/786 subject to availability) or you forward your existing business line. Most operators start with after-hours forwarding.
Production templates cover HVAC, roofing, and general contractors — plus dental, real estate, law, and other service verticals from the same wizard. Residential and commercial call flows both work.
Solo: $297/month flat (200 calls, 500 minutes). Growth: $497/month (500 calls, 1,500 minutes). Bilingual human answering typically costs more per month and still queues callers. One recovered job covers the plan.
SMS + email with the transcript, outcome classification, and a lead temperature score — in your language regardless of what language the call happened in. Hot leads flagged for personal follow-up.
Pick a plan, run the 10-minute wizard, the agent goes live on your line within 48 hours — in English y en español. $0 setup, cancel anytime.